HRS’ Employee Testing and Selection Solutions: Startups’ Problems?
This case study helps understand concepts in employee testing and selection through the predicament of Sudhir Gupta and Priyanka Gupta (Sudhir and Priyanka). The husband wife duo was in a fix nearly one year after they started their entrepreneurial venture – HRSolutions Pvt. Ltd. (HRS) – providing technologically-enabled employee testing and selection solutions. HRS had unknowingly made an erroneous placement. Sudhir and Priyanka took earnest efforts to rectify any mistake hitherto made and streamline their processes to avoid erroneous placements in the future. They however were not sure if they should tweak their proprietary tools.
In trying to find solutions to HRS’s problems, the case study helps understand the significance of various employee testing and selection tools. It also throws open a debate on the appropriateness of outsourcing employee testing and selection, an important HR process, for startups in particular. It argues that employee testing and selection could be outsourced to help save time and costs but its effectiveness would depend on the accuracy and appropriateness of the tests being employed.
Prerequisite Conceptual Understanding and Before the Classroom Discussion
- • Gary Dessler and Biju Varkkey, “Employee Testing and Selection”, Human Resource Management, 12th Edition, Dorling Kindersley (India) Pvt. Ltd., 2011 – To understand the significance of employee testing and selection and to get acquainted with concepts in testing and selection
Case Positioning and Setting
This case study can be used for:
- • MBA program in Human Resource Management course – To sensitize the participants/students to the significance of accurate employee testing and selection
- • MDPs/EDPs – for HR Professionals – To acquaint them with concepts in employee testing and selection particularly in the start-up ecosystem
- I. Why is it important to carefully select candidates? Discuss with the help of examples cited in the case study.
- II. What are the various types of tests? Which of these tests or combination of tests should ideally have been used in selecting candidates for the five job profiles outlined in the case study?
- III. What is the significance of background investigation in employee testing and selection? What are the various ways in which an employer can check a candidate’s background? Discuss with reference to Exhibit II of the case study.
- IV. ...........
- • Utkarsh Joshi, “How entrepreneurial innovation is helping HR solve complex problems”, http://www.thehindubusinessline.com/features/newmanager/how-entrepreneurial-innovation-ishelping-hr-solve-complex-problems/article7151216.ece, April 28th 2015 (accessed date: May 19th2015) – To understand how entrepreneurial firms in the HR space are providing innovative solutions to help companies address complex HR issues
- • Shirin Salis, “Vital instincts: Do recruiters rely too much on instinct while making hiring decisions?”, http://www.itsmyascent.com/hr-zone/Vital-instincts/153083/, May 12th 2015
- (accessed date: May 19th 2015) – To debate on the futility of various employee testing andselection techniques if the recruiters select candidates on the basis of their instincts
- • Susan J. Stabile, “The Use of Personality Tests as a Hiring Tool: Is the Benefit Worth the Cost?”, h t t p s : / / w w w. l a w. u p e n n . e d u / j o u r n a l s / j b l / a r t i c l e s / v o l u m e 4 / i s s u e 2 /Stabile4U.Pa.J.Lab.&Emp.L.279%282002%29.pdf, (accessed date: May 21st 2015) – To debate on the use of personality tests as a selection tool
- • Rica Bhattacharyya, et al., “Problem employee? Follow these best practices to deal with them”, http://articles.economictimes.indiatimes.com/2015-03-24/news/60439596_1_disciplinaryaction-behaviour-tech-mahindra, March 24th 2015 (accessed date: May 21st 2015) – To analyze if problem employees could be identified at the time of employee testing and selection itself
- • “Human Resource Management: Organisations salvage bad hiring calls through training, mentoring”, http://economictimes.indiatimes.com/jobs/human-resource-managementorganisations-salvage-bad-hiring-calls-through-training-mentoring/articleshow/47683210.cms,June 16th 2015, (accessed date: June 17th 2015) – To understand the ways in which companies can rectify wrong hiring by training and mentoring the employee in question
Preamble to the Case Analysis or Case Discussion
The aim of this case study is to acquaint the students/participants with concepts in employee testing and selection. It highlights the role of careful employee testing and selection in achieving overall organizational objectives. Another significant trend discussed in the case study is that of startups outsourcing their employee testing and selection requirements to third parties such as HRS, the company profiled in the case study. Considering these points, the classroom discussion can be orchestrated under three main sections [Exhibit (TN)-I]................