ERP Selection Process: Getting it Right the First Time
The case study demonstrates the detailed steps and finer points of selecting Enterprise Resource Planning (ERP) software which transforms the business transactions of the company enabled through Information Technology. The protagonist of the case study is the IT Director, Abhay Kishore, of Enigma Systems Ltd., tasked to head a team for selecting the right ERP for the business. The case study highlights the current pain point of the company operations and demonstrates the decisionmaking process for ERP selection along with all the considerations. The case study touches upon the key aspects like that of need for ERP, core team formation and deciding on the type of ERP. The case study gives the ground reality of the struggles faced by the team while going through the process of selection and evaluation for fitment of an ERP system. ERP system is not only a far sighted strategic investment for the company it also impacts every business processes from Finance, Supply Chain, Distribution, Purchasing, Inventory, Manufacturing, Customer service to HR departments and its employees. The case study highlights the various aspects, consideration and processes that can help ascertain the best fit ERP. The case study also highlights the challenges faced by IT and core ERP selection team in its pursuit for the right fit ERP for its processes.
This case study gives the students/participants an opportunity to think about the problems faced for selecting an ERP for its business operations. The case study highlights the issues faced by the managers and the strategies adopted to solve them. The key objective of the case study is to help students understand the complexity of ERP selection process. It is important for students to understand the difference between regular software which touches upon single processes or at max couple of processes with that of ERP which impacts a number of business processes together.............