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ERP Selection Process: Getting it Right the First Time

CASE STUDY, STRATEGIC MANAGEMENT
ET Cases, 10 pages

Case Preview

ERP Selection Process: Getting it Right the First Time

 

Sipping a cup of coffee while waiting for his train at Lekhapani railway station, returning from his much deserved week long vacation, Abhay was reflecting on his journey at Enigma System Ltd. (Enigma). It had been good eight years with the company and he had tried his best to ensure that the IT department was focused and drives all critical business operations effortlessly. Thanks to his effort Enigma has always been in the forefront of evolving technologies. His team had evaluated and implemented many a standalone software system for various business purposes. However, many a times, his strategy to go for the best systems in individual departments had created multiple challenges for the IT Department. Not only were the systems sluggish and slow, the data crunching and system responses were showing signs of breakdown. Many a times the system would hang and refuse to move forward. There was always a challenge to hire multiple skill set people to drive numerous technical programs. Many a time hardware system designs and requirement posed a challenge to the departments funds. Only client-based system was also another headache for the department. Abhay was well aware that the biggest challenge for the IT department was that the systems were not linked to each other. This island of systems based on different platforms and operating systems posed multiple challenges to business operations ranging from loss of critical data/information to loss of cross functional data/information. This had its toll on many of management decisions as well as daily operations. The business intelligence was far from correct to make high cost decisions and often leading to big errors and in turn losses to Enigma.......

Teaching Note Preview

ERP Selection Process: Getting it Right the First Time

 

Synopsis

The case study demonstrates the detailed steps and finer points of selecting Enterprise Resource Planning (ERP) software which transforms the business transactions of the company enabled through Information Technology. The protagonist of the case study is the IT Director, Abhay Kishore, of Enigma Systems Ltd., tasked to head a team for selecting the right ERP for the business. The case study highlights the current pain point of the company operations and demonstrates the decisionmaking process for ERP selection along with all the considerations. The case study touches upon the key aspects like that of need for ERP, core team formation and deciding on the type of ERP. The case study gives the ground reality of the struggles faced by the team while going through the process of selection and evaluation for fitment of an ERP system. ERP system is not only a far sighted strategic investment for the company it also impacts every business processes from Finance, Supply Chain, Distribution, Purchasing, Inventory, Manufacturing, Customer service to HR departments and its employees. The case study highlights the various aspects, consideration and processes that can help ascertain the best fit ERP. The case study also highlights the challenges faced by IT and core ERP selection team in its pursuit for the right fit ERP for its processes.

Case Objective

This case study gives the students/participants an opportunity to think about the problems faced for selecting an ERP for its business operations. The case study highlights the issues faced by the managers and the strategies adopted to solve them. The key objective of the case study is to help students understand the complexity of ERP selection process. It is important for students to understand the difference between regular software which touches upon single processes or at max couple of processes with that of ERP which impacts a number of business processes together.............

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Abstract


The case study demonstrates the detailed steps of selecting Enterprise Resource Planning (ERP) software which transforms the business transactions of a company, Enigma Systems Ltd., enabled by information Technology. The protagonist of the case study, IT Director, Abhay Kishore, heads the team for selecting the right ERP for the business at Enigma. The case study highlights the pain point of the company operations and demonstrates the decision-making process for ERP selection along with all the considerations. The case study touches upon the key aspects like that of need for ERP, core team formation and deciding the apt ERP. The case study also gives the ground reality of the struggles faced by the team in process of selection and evaluation for fitment of an ERP system. ERP system is not only a farsighted strategic investment for the company it also impacts every business process from Finance, Supply Chain, Distribution, Purchasing, Inventory, Manufacturing, Customer service to HR Departments and its employees. The case study highlights the various aspects, considerations and processes that can help ascertain the best fit ERP. The case study also highlights the challenges faced by IT and core ERP selection team in its pursuit for the right fit ERP for its processes.



Pedagogical Objectives

  • To frame strategies for successful Evaluation of ERP system in Enigma Systems Ltd.
  • To understand the steps involved in the ERP selection process
  • To arrive at the resource and project needs for a typical ERP selection project

Case Positioning and Setting

  • Strategic Management
  • Operations Management
  • Technology Management



This Case Pack Includes:
- Abstract
- Case Study
- Teaching Note (**ONLY for Academicians)
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