Fair and Lovely Illusion of a Murky Knowledge Studio
Knowledge Studio’s case provides an opportunity to develop a holistic understanding of the typical HR issues in a family-run business. In this case, the readers and discussants get to know that higher compensation and parties at the drop of hat can hardly keep the employees involved and stay put for long when they are always troubled by ambiguity in roles, relationships, procedures and expectations. Too much of homely environment and excessive focus on results/outcomes work at cross purposes – enough to thump down professional star performers. The case opens a window of discussion on cost of employee turnover for family run businesses and why should they worry about doing course correction to retain their talented manpower.
This case can be used for understanding HR issues in family-owned business organizations. The case explores how employees get disenchanted with the homely environment at the workplace and nurture a thought of moving out of company, while withholding discretionary efforts in carrying out assignments. The case also helps explore the need of unambiguous HR policies and practices, role clarity, and reporting relationships. In absence of all these, employees are most likely to be frustrated............
Expected Learning Outcomes
- • Develop an understanding of the consequences of an informal and ambiguous HR practices on employee dissatisfaction especially in context of family-run businesses
- • Evaluate the direct and indirect cost of cosmetic employee engagement strategies
- • Discuss the role of internal organizational communication on employee turnover
- • Explore the cost of employee turnover
Prerequisite Conceptual Understanding/Before the Classroom Discussion
Participants should be encouraged to study the following books so as to make meaningful contribution to case discussion and analysis:
- • Machado, C. and Davim, J.P. (2014), Work organization and Human resource management, Switzerland: Springer
- • Kaslow, F.W.(2006), Handbook of family business and family business consultation: a global perspective, New Youk: Routledge
- • Gopalkrishnan C, Muncherji, N. and Dhar, U. (2009). Creating wealth through strategic HR and entrepreneurship, New Delhi: Excel Books
- I. Why is there a sudden exodus of star performers despite highly competitive compensation. (Here the instructor can facilitate the discussion towards the role of cosmetic employee engagement practices.)
- II. What is the impact of weak/ambiguous organization communication on employee turnover?
- III. ...............