FAQs

 
- BUYING ET CASES’ PRODUCTS
- FREE CONTENT
- CO-CREATION WITH ET CASES
- CUSTOMIZED PRODUCTS
- CONTACTING ETCASES


BUYING ET CASES’ PRODUCTS

1
How do I place an order for buying a case product?

- Create an account and login
- Select the product
- Add the product to your cart and make the payment
- Alternatively, consolidated payment for all the products to be purchased can be made at a time

 
2
How long does it take for my account to get activated?

It takes 24 working hours to activate an account.

 
3
Can I buy without registering?

No, products cannot be purchased without registering with and verification from ET CASES.

 
4
What should I do if I forget my password?

Please use the ‘Forgot Your Password’ option in the login page. A link will be sent to the registered e-mail ID wherein the password can be reset.

 
5
How long does it take for me to receive my order? Will I get Teaching Notes along with any case purchased?

Upon payment confirmation, a downloadable copy of the ordered product becomes instantly available in the registered mail and account.


Yes, but Teaching Note will be provided only to Academicians / on Special request**

 
6
How can I cancel my order?

There is no provision of cancelling an order as a downloadable copy becomes available instantly, upon payment confirmation.

 
7
What are the online and offline modes of payment for purchasing ET CASES’ products?

Payments for purchased products can be made online only, through the embedded payment gateway. We do not accept any offline payments.

 
8
Can I order physical copies of the case products? What are the various shipping options and their prices to receive the orders?

We do have the provision for delivering physical copies of the case products. Orders for physical copies will be dispatched after receiving the complete payment of the product and the delivery charges as applicable. For details on the provision, please contact any of the numbers provided on the website or mail to info@etcases.com.

 
9
Can I get an alert for new cases published on ET CASES?

Please mail to info@etcases.com to receive new cases alerts from ET CASES.

 
10
How do I know about the best-selling cases on ET CASES?

The information on best-selling cases will be updated quarterly on the website. The list of best-selling cases on ET CASES as well as the subject-wise list of best-selling cases can be viewed on the website and received as alerts to the registered mail.



FREE CONTENT

11
Does ET CASES provide any free samples of the products?

ET CASES’ registered (and duly validated) members (educators) can download all ET CASES’ products (Case Studies, Caselets, Case Flyers, Case Briefs and Case Spots). All such content comes with ‘Do Not Copy/ Inspection Copy’ watermark on them. All such material is meant strictly for viewing and reviewing for classroom adaptation.

 
12
Can I use/view the free material if I have not registered?

No, free content cannot be used/viewed without registering with ET CASES.

 
13
What is the policy regarding the accessibility of free content available on etcases.com? Is there a limit to the number of times I can access the content?

There is no limit to accessibility of free content provided all the established IPR Protocols are being followed scrupulously. However, if any of registered members found to be indulging in any unwarranted practices, his/her account would be deactivated. The content can be accessed by registered users any number of times. 



CO-CREATION WITH ET CASES

14
Can I contribute case studies to etcases.com?

Yes, faculty members or research professionals are welcome to contribute case studies to ET CASES. Please mail to info@etcases.com for process details.

-Download ET Cases - Case Format

 
15
What is the procedure of publishing/adapting ET CASES’ products for a book or a journal?

Prior permission from etcases.com will be required to publish ET CASES’ products in any book, journal, website, or any other medium as the products are copyright protected. Violation of copyrights shall attract legal action.

However, content from ET CASES’ products can be cited with appropriate referencing/acknowledgement for any of the academic or research works.

 
 
16
Can I learn how to write a case study? Will sample case study be provided?

Yes, ET CASES would be organizing case writing workshops in collaboration with Case Research Society of India (CRSI) and interested faculty can enroll for a case writing workshop as and when such workshops are organized.

Please mail a request to info@etcases.com for receiving upcoming workshop alerts.

Sample cases will be shared only on request.Sample cases will be shared with registered faculty communicating using official email ids and/or after verification of credentials submitted.

 
17
Can I learn how to analyze a case study?

Yes, case study analysis can be learnt through ETCASES' case study workshops.

 
18
Can I contribute to the Classroom Classics repository?

Yes, contribution to the classroom classics repository is welcome. There are two stages of contributing to this section –
- Please e-mail to us at info@etcases.com and share classroom classics, which will be duly acknowledged and uploaded on the website
- After six months of registering with etcases.com, the website will enable the registered user to upload contributions to the website, which would appear on the website after due verification.

 
19
Can I contribute a Teaching Note for an existing ET CASES’ product?

Yes, contribution of Teaching Note/Teaching Plan for an existing product of ET CASES is welcome. Contributed Teaching Note/Teaching Plan will be duly acknowledged and added as an alternative Teaching Note for the given ET CASES’ product.

 
20
Can I co-author a case study with case authors from ET CASES?

Yes, co-authoring with one of the case authors from ET CASES is possible. Please mail to info@etcases.com for process details.

 
21
Can I suggest a trigger or an idea for a case study?

Yes, suggestions for triggers or an idea for a case study is welcome. Suggestions will be duly acknowledged.



CUSTOMIZED PRODUCTS

22
Can I get customized case studies from ET CASES?

Yes, ET CASES develops customized case studies for its customers. Once the query is generated, one of ET CASES’ Case Research Managers will undertake primary/secondary research and develop the case study.

Please send an e-mail to info@etcases.com to place a query or get in touch with us.



CONTACTING ET CASES

23
Is there a Customer Care number to connect to a representative from ET CASES?

Speak to an ET CASES’ representative on the numbers given in the ‘Contact Us’ section of the website.

 
24
How should I contact ET CASES in case I face any problem after placing the order?

Speak to ET CASES’ representatives on the numbers given in the ‘Contact Us’ section of the website or post an e-mail to info@etcases.com.

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25
How can I get in touch with the authors of the case studies?

Please mail to info@etcases.com to get in touch with the authors of the case studies.



**ET Cases will be the decision authority