Harmful Effects of Poor Performance Appraisal System
The premise of this case is to enable discussions on two very important topics 1. State of higher education in India – issues and challenges, and 2. Organisational culture, its various components and their inter relationship. It also highlights the impact of performance appraisal system and its role in determining, designing and sustaining the organizational culture. The discussion highlights the role of communication in an organization. How one seemingly small action in an organization can trigger (positive or a negative as in this case) series of actions, with compounded impact in long run. The effects of not handling the barriers to communication and their impact is also depicted through various incidents in the organization. Impact of performance appraisal system on employee motivation, involvement and commitments and future growth can also be explained through this case. Although, this case represents only one organization, but the higher education ecosystem in India is full of these types of organizations’, facing similar to even more aggrieved problems.
Prerequisite Conceptual Understanding (PCU)/Before the Classroom Discussion
The students/participants should be encouraged to read the following mandatory reading bereft of which a meaningful discussion and adequate analysis of this case study would not be possible. The basic knowledge about organizational culture, organizational climate, their various components, performance, performance appraisal system and parameters of effective performance appraisal is mandatory requirement for participation in the case discussion. Also, the role of business communication, barriers to communication and steps to overcome these would come handy while actively involved in handling of this case. The participants are all stakeholders in higher education system of India, hence general awareness about the status, problems and recent developments would be both a prerequisite as well as outcome of this case.
- 1. Cascio , Wayne F., Managing Human Resources: Productivity, Quality of Work Life, Profits, Tata McGraw Hill
- 2. Robbins, S. P. , Organisational Behaviour , Pearson Education, India
- 3. Kaul , Asha , Business Communication –Second Edition , Prentice –Hall of India, New Delhi.
- 4. Dessler, Gary, Human Resource Management, Prentice –Hall of India, New Delhi 2008
1. What is the status of higher education in India? What factors play a key role in shaping the higher/professional education ‘industry’ in India? What ethical challenges are there in treating ‘education’ as an industry? Elaborate the public-private partnership (PPP) model of solving social issues like health, education, sanitation etc.
2. Explain the characteristics of a good performance appraisal system and also the functioning of an effective ‘performance management’ in modern organizations.
3. What are the various components of organizational culture, and how to manage them? How does a barrier in communication affect the satisfaction level of employees? Suggest steps to overcome these barriers and maintain a healthy work culture.
This case study sensitizes the participants regarding two very important concepts of human resource management and their inter relationship. How change in leadership results in shift in communication, and hence resulting in complete reversal of organizational culture. It also presents us the fatalness of absolute authority. The barriers to communication should be identified and rectified, before they start engulfing the very ‘essence’ of ‘happy workplace’. The case also questions the public-private-partnership model taken up by government as panacea for all problems. The case study although hypothetical is inspired very closely by real incidences. It also forces the participants to discuss and explore flaws in education system of the country. Accordingly, the class orchestration can be carried out as per Exhibit TN I.............