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Implementation of Learning Management System at the National University of Holistic Education*

CASE STUDY, ORGANIZATIONAL BEHAVIOR
ET Cases - FLAME, 8 pages

Case Preview

Implementation of Learning Management System at the National University of Holistic Education

 

At a meeting on January 17th 2015, Academic Senate1 of National University of Holistic Education (NUHE) took stock of the university’s web-based Learning  Management System (LMS). Dr. Keshav Gupta, Chair of NUHE’s IT Division. The Project Director of the NUHE’s LMS project, made a presentation about the status of the University’s LMS. He presented the growth data in department-wise enrolment of faculty, staff and student users of the University’s LMS system and concluded that the university has been successful in implementation of its LMS. While some Senate members supported his claim, majority of them openly disagreed and tagged LMS as a complete failure. The two sides supported their stands by sharing their experiences and those being echoed by various stakeholders in the course of their informal talks. After a long heated discussion amongst members, the Senate passed a resolution that Dr. Keshav Gupta will reflect on the members’ comments and will circulate a detailed report on the status of the University’s LMS within a fortnight. He was also expected to include in his report the detailed strategies to overcome the challenges being faced in the way of successful implementation of LMS at NUHE...................

 



1 An Academic Senate is a governing body in some educational institutions and is typically the supreme academic authority for the institution. The NUHE Academic Senate includes department heads of all its academic departments, Deans and the NUHE’s Vice-Chancellor.

Teaching Note Preview

Implementation of Learning Management System at the National University of Holistic Education

 

Synopsis

This case study highlights the issues and challenges faced by National University of Holistic Education (NUHE) in implementation of its web-based learning management systems (LMS). The case study uses three conversations within its various stakeholder groups to depict issues/challenges that they faced when the LMS was being implemented. The first conversation presents the perspective of faculty members, the second depicts the viewpoint of staff members, and the final conversation brings out issues faced by the students when LMS is being implemented at NUHE. Towards the end, the case study ponders over the dilemma faced by Dr. Keshav Gupta, Chair of NUHE’s IT Division, as majority of the members of the University’s Academic Senate tagged the implementation of LMS as
a failure, while his departmental data revealed otherwise.

Prerequisite Conceptual Understanding

The students/participants should be encouraged to read the following as it would not only broaden the context of learning but would also provide appropriate perspectives on the case issues:

  • • Need of Change in a typical organization
  • • Typical Challenges/Issues/resistance faced in implementation of Change in a typical organization
  • • Discuss the Change Management Process that should be followed and to implement successfully desired Changes in a typical organization.
  • • A rudimentary understanding of need and nature of Enterprise Resource Planning (ERP) and Learning Management System (LMS) helps students to appreciate the case setting

 

Expected Learning Outcomes

  • • Gain understanding of challenges/issues/intricacies faced by the management and the stakeholders in implementation of a change in a typical organization
  • • Appreciate the process of change management and to successfully implement a planned change in a typical organization
  • • Role of a leader and top management in successful implementation of any organizational change

 

Case Positioning and Setting

This case can be used in an MBA/Executive programme specifically in the following three courses:

  • • Enterprise Resources Planning (for coverage of ‘Introduction and implementation of new Information Technology tools’)
  • • Organizational Behavior (for coverage of “Change management” and “Role of Leader in a Change Management Process”)
  • • Principles of Management

 

Assignment Questions

  • I. Why did NUHE implement ERP and LMS for its operations and processes?
  • II. Critically evaluate the approach of Dr. Keshav’s IT team to implement LMS at NUHE.
  • III. .........

 

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Abstract


During the past two decades, many educational institutions have already implemented or are planning to implement the web-based Learning Management Systems (LMSs) to enhance the learning. In early 2013, National University of Holistic Education (NUHE) decided to implement its own LMS with the help of open-source software called BLACKBOARD. Most new technologies, though useful, are often complicated. Hence, successful implementation of new technologies in any organization presents several challenges for the top management (Leonard-Barton and Kraus, 1985). This case presents three typical conversations within the various stakeholder groups of NUHE to capture issues/challenges that they faced when the LMS was being implemented. The first conversation presents the perspective of the faculty  members, the second depicts the viewpoint of staff members, and the final conversation brings out issues faced by the students due to the implementation of LMS at NUHE. These conversations trigger rich class discussions about: (a) challenges/issues faced by the top management and the stakeholders in successful implementation of Information Technology (IT) tools in a typical organization; and (b) what should be done to implement successfully these tools in a typical organization.



Pedagogical Objectives

  • To gain understanding of challenges/issues/intricacies faced by the management and the stakeholders in implementation of a change in a typical organization
  • To appreciate the process of change management so as to successfully implement a planned change in a typical organization
  • To understand the role of a leader and top management in successful implementation of any organizational change

Case Positioning and Setting
This case can be used in an MBA/Executive programme specifically in the following three courses:

  • Enterprise Resources Planning (for coverage of ‘Introduction and implementation of new Information Technology tools’)
  • Organizational Behavior (for coverage of “Change management” and “Role of Leader in a Change Management Process”)
  • Principles of Management


* FLAME CASE CONFERENCE 2015


This Case Pack Includes:
- Abstract
- Case Study
- Teaching Note (**ONLY for Academicians)
$4.57
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