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Managing Employee Turnover

CASELET, OPERATIONS MANAGEMENT
ET Cases, 2 pages

Case Preview

Managing Employee Turnover

 

N. Gopi and M. Anjaneyulu founded ‘Develop Computing’, a small computer repair and upgrades business in Hyderabad in 2013. Although they lacked experience in the field, the Founders were highly skilled both in – hardware and software. With confidence in their skills and hard work, the duo managed to earn a decent living from the business for a number of years.

Gopi completed most of the administrative work while Anjaneyulu took care of the repairing part. They saved on expenses by operating the business from home and by using a bike to travel to customers’ homes and workplaces to carry out repairs and upgrades...................

Teaching Note Preview

Managing Employee Turnover

 

Synopsis

This caselet describes employee attrition concerns faced by the Founders of Develop Computing, N. Gopi and M. Anjaneyalu. The caselet highlights the various issues like absenteeism, employee turnover, etc. The Founders try to analyze the issues by interviewing the employees who were in the process of quitting as well as those who had already quit and take corrective actions, if any. After making certain changes in the norms, there was a reduced turnover and absenteeism. However, the challenge now staring at Develop Computing was whether such flexible work environment would be beneficial or would it prove to be a debacle?

Prerequisite Conceptual Understanding

The participants were asked to read the following chapter given as mandatory reading at the end of the caselet to participate effectively and to enrich the learning outcomes:

  • • Jay Heizer, et al., “Human Resources and Job Design”, Operations Management, 9th Edition, Pearson Education, 2008

 

Case Positioning and Setting

This case can be used in MBA/Executive MBA program for Operations Management course to illustrate the concept of ‘Job Design’ and exemplify its strategic implications.

Assignment Questions

  • I. Why didn’t monetary benefits motivate few employees to continue with Develop Computing?
  • II. According to you what were the innate drives that seem to be motivating the employees at Develop Computing. Validate your arguments with relevant reasons.
  • III. ...........

 

Suggested Orchestration

The classroom discussion and analysis for this caselet could be summarized and facilitated under two broad sections [Exhibit (TN)-I]......

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Abstract

This caselet describes employee attrition concerns faced by the Founders of Develop Computing, N. Gopi and M. Anjaneyalu. The caselet highlights the various issues like absenteeism, employee turnover, etc. The Founders try to analyze the issues by interviewing the employees who were in the process of quitting as well as those who had already quit and take corrective actions, if any. After making certain changes in the norms, there was a reduced turnover and absenteeism. However, the challenge now staring at Develop Computing was whether such flexible work environment would be beneficial or would it prove to be a debacle?


Pedagogical Objectives

  • To discuss and understand five characteristics of a good job design
  • To discuss and identify the major issues in job design
  • To discuss and identify major ergonomic and work environment issues

Case Positioning and Setting
This case can be used in MBA/Executive MBA program for Operations Management course to illustrate the concept of 'Job Design' and exemplify its strategic implications.




This Case Pack Includes:
- Abstract
- Caselet
- Teaching Note (**ONLY for Academicians)
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