Prospecta Engineering: The Dynamics of Industrial Relations
This caselet deals with the challenges facing Dilip, HR Manager at Prospecta Engineering (Prospecta), a manufacturing company located in the industrial belt at Bhosari, Maharashtra, India. Rakesh Sinha (Rakesh), a businessperson (currently designated as Director Operations), with multiple businesses to manufacture auto ancillary parts, floated this company. However, the venture was not very successful due to lack of capital, technology and management capabilities. Hence, Prospecta was forging an alliance with Asian Engineering Limited (Asian), a leading automotive equipment manufacturer to turn around its fortunes.
Dilip was deputed to Prospecta along with Ranjit (Factory Manager) from Asian with the desired management expertise, to improve the functioning of the organization. The wages at Prospecta were very low and it had a large population of contractual workers who were not governed by a proper process in accordance with the applicable industrial legislation, which led to a majority of its workers joining a politically motivated external union, Workers’ Union (WU), as its registered members.
Asian viewed this as a major obstacle to their proposed growth strategy and feared the spill-over of external unionization and industrial unrest into their factories. Sharad Sathe, HR Director, and Andy Roberts (Andy), the Managing Director of Asian, deployed Dilip and Ranjit to ensure that external unionization did not succeed.
Dilip and Ranjit had to deal with the formation of the internal union by managing various groups/factions among the workers and getting them together. These workers had some expectations from the management, relative to the promises made by WU. Dilip and Ranjit had to operate within the negotiation framework laid down by Andy. However, Rakesh complicated the situation by unilaterally declaring a wage increase of 10% in the current salary levels.
This shifted the base level being considered for the wage negotiations and increased the expectations of the workers. Dilip and Ranjit now had to decide how to manage the negotiations. The caselet presents dilemmas pertaining to group behavior, power issues, conflict management and negotiation strategies in the context of a dynamic industrial relations situation.
Expected Learning Outcomes
- • Understand multiple group behavior in organizations in very dynamic situations
- • Understand various conflict management situations and the negotiation strategies followed by various groups
- • Comprehend possible dilemmas in ethical and practical approaches in managing group behaviour
Case Positioning and Setting
This caselet can be used in Executive Development Programs and MBA programs dealing with Organizational Behavior and Industrial Relations. It can also be used in the General Management Courses as an introduction to the challenges of external unionization in emerging economies such as India.
- I. What challenges did Dilip and Ranjit face and how did they arise?
- II. What were the actions taken by Dilip, Ranjit and the top leadership of Asian and Prospecta?
- III. List the challenges faced by Dilip and Ranjit on expectations articulated by Arjun about the wage hike.
- IV. ............