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Recruitment Fiasco at CITPR Ltd.

CASE STUDY, HUMAN RESOURCE MANAGEMENT
ET Cases, 5 Pages

Case Preview

Recruitment Fiasco at CITPR Ltd.

 

“It has been very unfortunate that careers of our students are in trouble. We feel cheated, how come such a reputed company known for its exemplary HR practices can act so casually…”

- Prof. Parag Thakur, Director, TTC College of Engineering and Management


This came as a sharp reaction from the Director, Prof. Parag Thakur (Prof. Thakur), TTC College of Engineering and Management in the Southern part of India whose 25 students of Computer Science and Engineering were selected by CITPR Ltd., in the campus selection drive and were later denied employment in the company.

CITPR Ltd.: An Overview

CITPR Ltd., is an information technology and consulting company with over 10000 employees serving over 22 clients across the globe. The company posted revenues of $75 million for the financial year ended on March 31st 2014.

CITPR since its humble beginning in 1984 was known for its excellent HR practices and had also won many prestigious awards for being the Best Employer, Best Place to work with, etc. Attrition rate was very low because of the excellent organizational culture and leadership of its promoters – Mr. Shyamji Bapna, Chairman and Managing Director, Mr T. Pujary, CEO and Mr. Gopal Dixit, COO. Even though the organization was not considered as the best paymaster in the industry, employees were very satisfied and average tenure of the people employed in the company was more than 7 years which was far better than the industry standards.

The organization exhibited tremendous growth in last five years. ‘Employees are our biggest strength and we are very careful while choosing them’, stated Mr. Bapna....................................

Teaching Note Preview

Recruitment Fiasco at CITPR Ltd.

 

Synopsis

Mr. Swami, HR Manager, CITPR Ltd., found himself in big trouble after not having carefully following the HR process. This resulted in highly chaotic situation which could jeopardize careers of several fresh engineering graduates. Overlooking HR planning, delaying the communication and official action on oral communication poses a serious problem to the participants. CITPR Ltd., was known for its excellent HR practices and had also won many prestigious awards for being the Best Employer, Best Place to work with, etc. For last 10 years CITPR has been the most sought after company by the job seekers. The company hired from the best campuses across the country for entry level roles. CITPR was in a fix as this fiasco could tarnish their reputation of being the best employer and an ethical company. Was it justifiable to take decisions only on verbal commitment?.............

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Product code: HRM-1-0032, HRM-1-0032A

Abstract


This case study can be used to discuss the concepts of HR Planning, Recruitment Processes and HR Communication. Mr. Swami, HR Manager, CITPR Ltd., found himself in big trouble after not following the HR process carefully. This resulted in a highly chaotic situation placing the careers of 25 students of TTC College of Engineering and Management (TTC) in a quandary when CITPR Ltd., after selecting them in the campus interview, denied them final placement. Overlooking HR planning, delaying the communication and initiating official action based on oral communication poses a serious problem to the participants. Would the students be left in a lurch by CITPR Ltd. and TTC ollege? How far is it justifiable to take decisions based only on verbal commitment?





Pedagogical Objectives


  • To understand the importance of HR Planning and what can be the repercussions of not following the steps

  • To understand the recruitment process and policies

  • To understand the need for supervision in important matters

  • To understand the concept of HR communication



Case Positioning and Setting


This case study can be suitably used for:


  • MBA program in Human Resource Management course - To sensitize the participants/students to the acquisition function of HRM

  • MDPs/EDPs – for HR Professionals - To acquaint them with concepts of HR Planning, Recruitment processes and HR communication







This Case Pack Includes:
- Abstract
- Case Study
- Teaching Note (**ONLY for Academicians)

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