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Who is Right Here?

CASELET, ORGANIZATIONAL BEHAVIOR
Institute of Management Technology, Nagpur, 5 Pages

Case Preview

Who is Right Here?

 

Abhijeet, a close friend of Amit had never seen him in such a bad mood. Amit was clearly looking devastated. He was asking himself and trying to understand, “What was my fault? Is using a simple word unethical such a big crime? How on this earth can a learned professor conveniently misunderstand and more importantly could convince the top management to believe his version?” When Abhijeet tried to enquire Amit walked out of the room without even responding.

Abhijeet did not want to leave Amit in an angry and desperate state. He ran after him and tried to pacify him. Abhijeet wanted to know the complete story before he could react to what Amit had said to himself just a few minutes before..................

Teaching Note Preview

Who is Right Here?

 

Synopsis

Amit a second year student of MBA program, suddenly finds himself in trouble because he protested in writing against the Vice Principal of the college. The  situation takes an ugly turn and Amit along with few others find themselves in trouble with threat of rustication from management. The case unfolds Amit’s  journey, from being a promising student to a villain only because he protested and used a particular term in his written communication. At a higher level, issues of organizational culture also come into picture, which is the root cause of conflict and further breakdown in communication.

Expected Learning Outcomes

  • • Understand the importance of written communication – the importance of written word
  • • Understand the concept of effective communication, barriers to effective communication, inter-organizational conflicts and the win-lose matrix in conflict resolution
  • • Appreciate and understand organization culture and clashes of two cultures

 

Case Positioning and Setting

The caselet is best suited in both – introductory level – Human Resource Management, Organizational Behavior and in Business Communication.

Assignment Questions

  • I. What is effective communication?
  • II. Explain the importance of barriers to effective communication.
  • III. Explain the concepts of:
  • ...............................................
  • ..............................................


$3.37
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Product code: OB-2-0044, OB-2-0044A

Abstract

The caselet is built around communication breakdown within/outside organization, across hierarchy and its possible consequences. Communication per say can be formal or informal, written or oral, verbal or non-verbal and can be upward, downward or across hierarchy. The caselet deals with oral and written communication from top to down and vice versa but across organizations/department (not directly reporting to the sender). The caselet intends to inculcate among student managers the importance of both verbal and written communication particularly from subordinate to superior to whom he is not directly reporting. The case unfolds Amit’s journey, from being a promising student to a troublemaker only because he protested and used a particular term in his written communication. At a higher level, issues of  organizational culture also come into picture, which is the root cause of conflict and further breakdown in communication. Dr Shukla the B-school Director was worried about future consequences – the impact such an incident would have on Amit and other students, on admissions for next year and the reputation of the nascent  B-school. Dr Shukla was caught between devil and deep sea.



Pedagogical Objectives

  • To understand the importance of written communication – the importance of written word
  • To understand the concept of effective communication, barriers to effective communication, inter-organizational conflicts and the win-lose matrix in conflict resolution
  • To appreciate and understand organization culture and clashes of two cultures

Case Positioning and Setting
The caselet is best suited in both – introductory level – Human Resource Management, Organizational Behavior and in Business Communication.



This Case Pack Includes:
- Abstract
- Caselet
- Teaching Note (**ONLY for Academicians)
$3.37
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