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Who is Right Here?

CASELET, ORGANIZATIONAL BEHAVIOR
Institute of Management Technology, Nagpur, 5 Pages
AUTHOR(S) : Milind Fadnavis, Associate Professor, Marketing, Institute of Management Technology, Nagpur

Case Preview

Who is Right Here?

 

Abhijeet, a close friend of Amit had never seen him in such a bad mood. Amit was clearly looking devastated. He was asking himself and trying to understand, “What was my fault? Is using a simple word unethical such a big crime? How on this earth can a learned professor conveniently misunderstand and more importantly could convince the top management to believe his version?” When Abhijeet tried to enquire Amit walked out of the room without even responding.

Abhijeet did not want to leave Amit in an angry and desperate state. He ran after him and tried to pacify him. Abhijeet wanted to know the complete story before he could react to what Amit had said to himself just a few minutes before..................

The Protagonist

Amit, an arts graduate from a prominent college of Delhi was passionate about management education and had set in his mind a clear-cut career path. Due to the sudden death of his father a few days before the common competitive entrance examination, he fared poorly and as a result had to settle for a lesser-known management institute in Nagpur. He did not want to take a chance next year because now he was sharing family responsibilities and wanted to be an earning member as early as possible.............

Vidarbha Education Society (Trust): An Overview

Two teachers, to provide quality school education in Eastern (old) Nagpur had established Vidarbha Education Society (Trust) in 1963. The promoters were very clear in their mission and objectives. They were of the opinion that education through vernacular medium was the best option. Over a period, the school progressed and a degree college was started in 1972 with Arts and Commerce stream again in vernacular medium. In 1975, the trust acquired a vast portion of land in same area on long-term lease and the college started operating from the new premises.............

A Brief on the B-school Director

Dr Shukla served the college for more than 20 years in capacity of principal and trustees always believed in his forward-looking practical approach. In fact, Dr Shukla prepared the Detailed Project Report (DPR) for the B-school and obtained necessary sanctions from respective authorities before his retirement. Trustees rewarded him by appointing him as the Director of the B-school.............

The Incident

At 11 PM, Dr Shetye, after seeing lights in business management department, entered the tiered classroom. Four students, including Amit, Suresh and two girl students were busy giving final shape to the B-plan, which they were to submit online before deadline i.e., 12pm. Dr Shetye, unaware of late night work culture of B-school, rebuked the students. Amit were perplexed. In absence of any reaction from Amit and others..........

The Next Day

Instead of bringing matter to notice of Dr Shukla first, Dr Shetye and Principal approached trustees and narrated their version of incident. Trustees were naturally upset because Dr Shetye exaggerated by informing that two boys and two girls of B-school were in compromising position in the classroom at 11 pm. Dr Shetye conveniently concealed the fact that the students were working overtime on an academic project........

The Dilemma

A million dollar question in front of Dr Shukla was – how to convince Amit to apologize for no fault of his. He also was worried about future consequences. If Amit immediately admitted to mistake he did not commit, it certainly would make faculty body further active against B-school, which would be detrimental in the end.........

Teaching Note Preview

Who is Right Here?

 

Synopsis

Amit a second year student of MBA program, suddenly finds himself in trouble because he protested in writing against the Vice Principal of the college. The  situation takes an ugly turn and Amit along with few others find themselves in trouble with threat of rustication from management. The case unfolds Amit’s  journey, from being a promising student to a villain only because he protested and used a particular term in his written communication. At a higher level, issues of organizational culture also come into picture, which is the root cause of conflict and further breakdown in communication.

Expected Learning Outcomes

  • • Understand the importance of written communication – the importance of written word
  • • Understand the concept of effective communication, barriers to effective communication, inter-organizational conflicts and the win-lose matrix in conflict resolution
  • • Appreciate and understand organization culture and clashes of two cultures

 

Case Positioning and Setting

The caselet is best suited in both – introductory level – Human Resource Management, Organizational Behavior and in Business Communication.

Assignment Questions

  • I. What is effective communication?
  • II. Explain the importance of barriers to effective communication.
  • III. Explain the concepts of:
  • ...............................................
  • ..............................................


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Product code: OB-2-0044, OB-2-0044A

Abstract

The caselet is built around communication breakdown within/outside organization, across hierarchy and its possible consequences. Communication per say can be formal or informal, written or oral, verbal or non-verbal and can be upward, downward or across hierarchy. The caselet deals with oral and written communication from top to down and vice versa but across organizations/department (not directly reporting to the sender). The caselet intends to inculcate among student managers the importance of both verbal and written communication particularly from subordinate to superior to whom he is not directly reporting. The case unfolds Amit’s journey, from being a promising student to a troublemaker only because he protested and used a particular term in his written communication. At a higher level, issues of  organizational culture also come into picture, which is the root cause of conflict and further breakdown in communication. Dr Shukla the B-school Director was worried about future consequences – the impact such an incident would have on Amit and other students, on admissions for next year and the reputation of the nascent  B-school. Dr Shukla was caught between devil and deep sea.



Pedagogical Objectives

  • To understand the importance of written communication – the importance of written word
  • To understand the concept of effective communication, barriers to effective communication, inter-organizational conflicts and the win-lose matrix in conflict resolution
  • To appreciate and understand organization culture and clashes of two cultures

Case Positioning and Setting
The caselet is best suited in both – introductory level – Human Resource Management, Organizational Behavior and in Business Communication.



This Case Pack Includes:
- Abstract
- Caselet
- Teaching Note (**ONLY for Academicians)
$3.66
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