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CONSUMER BEHAVIOR
CONSUMER BEHAVIOR
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Quick Service Restaurants and Consumer Behaviour
AUTHOR(S) : Professor Bhargav Revankar, Associate Professor of IT and Operations, Global Business School, Hubli, Karnataka and Sweta Mahadev Malage, Store Manager, Jubilant Food Works Limited, HubliPUBLISHED DATE: 28/02/2021PUBLISHER: ET CASESCATEGORY: CONSUMER BEHAVIORPRODUCT:CASE ID: CB-1-0025; CB-1-0025ACASE LENGTH: 11 pagesDESCRIPTION:Ms. Sweta the manager of QSR is concerned about the handling the customers of her setup. She have majority of college students and family as customers, who order from their respective houses/rooms. Customers either visit the restaurant or order online. The mannerism of professional migrants, who claim they are from metros or bigger cities of India is disturbing. She is working as manager store manager Jubilant food works Limited, Hubli since June 2014. The two sub-segments of Food industry driving ...read moreSHOW DETAILS -
Why should I stay indoors – Was the lockdown message loud and clear?
AUTHOR(S) : Dr. Gauri Joshi, SCMHRD, PunePUBLISHED DATE: 04/08/2020PUBLISHER: ET CASESCATEGORY: CONSUMER BEHAVIORPRODUCT: CASELETCASE ID: CB-2-0024; CB-2-0024ACASE LENGTH: 8 PagesDESCRIPTION:The case is based on the 21-day lockdown period which was imposed in India to reduce the contagion of Covid-19. The situation created by the outbreak of the pandemic was never-like before and the entire country came to a standstill as movement was banned within and outside the country. The streets were deserted, and shops closed, and the police manned the streets day and night. It was war like situation, only difference was the unseen enemy!! The social-media had already created awareness on Covid-19 ...read moreSHOW DETAILS -
Re-tales from Traditional Indian Retail – The Sarvodaya Way
AUTHOR(S) : Dr. Ranjan Chaudhuri, Associate Professor (Marketing), National Institute of Industrial Engineering (NITIE), Vihar Lake, Mumbai; Manan Jambu and Vishwesh Patil, Post Graduate Students of Industrial Management (PGDIM) at NITIEPUBLISHED DATE: 23/01/2020PUBLISHER: ET CASESCATEGORY: CONSUMER BEHAVIORPRODUCT: CASE STUDYCASE ID: CB-1-0023, CB-1-0023ACASE LENGTH: 14 PagesDESCRIPTION:The case is about Sarvodaya Supermarket located in Dadar, Mumbai (India). It talks about traditional Indian retail particularly in food and grocery segment and typical behavioural aspects of Indian consumer as well as the retail market. Sarvodaya, once a traditional retail store, is now a modern supermarket with a revenue of around US$ 2.7 million. The case is about the challenges in its growth, transition and how deep insights of the Indian retail market and consumer with the inclusion of technology ...read moreSHOW DETAILS -
Indian Weddings: Cultural Canopies?
AUTHOR(S) : Kumar Gambhiraopet and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 05/08/2015PUBLISHER: ET CasesCATEGORY: CONSUMER BEHAVIORPRODUCT: CASE STUDYCASE ID: CB-1-0021, CB-1-0021ACASE LENGTH: 12 PagesDESCRIPTION:read more
This case study is meant to introduce the students/participants to the concept of how culture influences consumer behavior. Presented through the Indian weddings' panorama, this case study enables appropriate connect between Indian weddings' ever-changing 'cultural' relishments and the critical elements of culture as represented in the pedagogical objectives. Weddings have evolved from being a pure family-affair to be a social affair. This metamorphosis encompasses all the makings of a typical ...SHOW DETAILS -
KFC India - Relishing on Consumer Learning?
AUTHOR(S) : A. J. Swapna and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 17/07/2015PUBLISHER: ET CasesCATEGORY: CONSUMER BEHAVIORPRODUCT: CASE STUDYCASE ID: CB-1-0020, CB-1-0020ACASE LENGTH: 10 pagesDESCRIPTION:read more
This case study aims to introduce the students/participants to the process of consumer learning and to understand its implications on consumption behavior. It studies how consumers responded to KFC's differentiated marketing strategies thereby developing and retaining brand loyalty. By observing and gauging consumer responses, KFC came out with unique menu offerings. KFC began as a road side eatery joint to being ranked second amongst the Top 10 Global Food Brands listed in Forbes. Will KFC ...SHOW DETAILS -
Indian Advertisements, Indian Consumers and Ethical Conundrum: Confusopoly?
AUTHOR(S) : Kumar Gambhiraopet and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 11/07/2015PUBLISHER: ET CasesCATEGORY: CONSUMER BEHAVIORPRODUCT: CASE STUDYCASE ID: CB-1-0019, CB-1-0019ACASE LENGTH: 14 pagesDESCRIPTION:read more
This case study is meant to introduce the importance of marketing ethics and social responsibility. Marketing ethics being an all-encompassing moral sign post for companies' marketing and selling activities, especially through their marketing communications - advertisements, advertorials, sponsored buzz marketing, etc., calls for self-restraint and conscious pacing. Whether it is Idea cellular's IIN or Tata Sky's 'Ab bachchey seekhein TV se' or some of Indian pharmaceutical companies selling Indian ...SHOW DETAILS -
Hindustan Unilever's Kan Khajura Tesan: 'On-Demand' Consumer Communication
AUTHOR(S) : Vijay Kumar Tangirala and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 27/06/2015PUBLISHER: ET CasesCATEGORY: CONSUMER BEHAVIORPRODUCT: CASE STUDYCASE ID: CB-1-0018, CB-1-0018ACASE LENGTH: 8 pagesDESCRIPTION:read more
This case study aims to illustrate the importance of innovative consumer communication strategies. This is a case of turning an adversity into an advantage. Hindustan Unilever Limited (HUL), India's largest fast moving consumer goods company, set a world record with India's first free and on-demand entertainment mobile radio channel Kan Khajura Tesan (KKT) for receiving the maximum number of missed calls (72 lakh) in 120 hours. KKT has been named the best marketing campaign in the world according ...SHOW DETAILS -
Godrej Expert Range of Hair Colors: Indian Consumers’ ‘Dyeing’ Decisions
AUTHOR(S) : Kumar Gambhiraopet and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 17/06/2015PUBLISHER: ET CasesCATEGORY: CONSUMER BEHAVIORPRODUCT: CASE STUDYCASE ID: CB-1-0017, CB-1-0017ACASE LENGTH: 11 pagesDESCRIPTION:read more
This case study is meant to understand the contours of consumers' decision-making. Presented through the lens of Godrej's Expert range of hair dyeing products, this case study helps in meandering through the relevant theoretical constructs of consumer decision-making - levels of consumer decision-making, four views (economic, passive, cognitive or emotional) of consumer decision-making, category-based consumer decision-making, etc. Given the need-style spectrum of dyeing decisions, this case study ...SHOW DETAILS -
Ariel India’s Share the Load Campaign: Influencing Husband-Wife Decision-Making?
AUTHOR(S) : Kumar Gambhiraopet and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 28/05/2015PUBLISHER: ET CasesCATEGORY: CONSUMER BEHAVIORPRODUCT: CASE STUDYCASE ID: CB-1-0015, CB-1-0015ACASE LENGTH: 9 pagesDESCRIPTION:read more
Positioned for Consumer Behavior course, this case study can be a demonstrating tool for sensitizing participants to the emerging dimensions of Husband-Wife decision-making. This case study enables an interesting discussion on the ever-changing relationship dynamics of Husband-Wife decision-making in the Indian context. Based on AC Nielsen survey's findings/insights, P&G devised multi-channel consumer engagement initiatives, which included TVCs (Share the Load), Social Network/Digital Market (#Is ...SHOW DETAILS -
Chinese Mobile Brands and Cross-Cultural Consumer Behavior
AUTHOR(S) : Vijay Kumar Tangirala and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 28/05/2015PUBLISHER: ET CasesCATEGORY: CONSUMER BEHAVIORPRODUCT: CASE FLYERCASE ID: CB-4-0016, CB-4-0016ACASE LENGTH: 6 pagesDESCRIPTION:read more
This case flyer, based on the accompanying article published in The Economic Times1, is meant to introduce the participants/students to the concept of Cross-Cultural Consumer Behavior. With the underlying concepts of Country of Origin, Country of Design, Country of Manufacture and acculturation, this case flyer presents how some of the Chinese global mobile brands (Xiaomi, Gionee, OPPO Mobile and Lenovo) have carved a niche for themselves in the Indian market with their focused and differentiated ...SHOW DETAILS -
Hector Beverages’ Paper Boat: Diffusing Innovation Through “Drinks And Memories”- Interview With Ashwini Deshpande
AUTHOR(S) : Dr. Nagendra V. ChowdaryPUBLISHED DATE: 27/05/2015PUBLISHER: ET CasesCATEGORY: CONSUMER BEHAVIORPRODUCT: case viewCASE ID: CB-1-0014BCASE LENGTH: 11 pagesDESCRIPTION:Case View with Ashwini Deshpande, the Co-Founder of Elephant, India's largest independent integrated design consultancy. The Economic Times - Brand Equity has ranked Elephant as No. 1 among all the Design Agencies in India. In this Case View, she highlights about great design and challenges in Design especially as women entrepreneur.read more
This Case Pack Includes:- Case Study: Hector Beverages' Paper Boat: Diffusing Innovation through 'Drinks and Memories'SHOW DETAILS -
Hector Beverages’ Paper Boat: Diffusing Innovation through “Drinks and Memories”
AUTHOR(S) : Vijay Kumar Tangirala and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 26/05/2015PUBLISHER: ET CasesCATEGORY: CONSUMER BEHAVIORPRODUCT: CASE STUDYCASE ID: CB-1-0014, CB-1-0014ACASE LENGTH: 11 pagesDESCRIPTION:read more
This case study's objective is to sensitise the participants/students to the process of innovation diffusion and the role of culture in product innovation. It enables a discussion on how a company can tap culture to create a new product that can quickly gain acceptance among consumers. It also throws light on what other factors a company should take into account when developing a product that is perceived to have an edge over existing offerings in the market on certain aspects. Paper Boat, a ...SHOW DETAILS -
DBS Bank’s Chilli Paneer Campaign: Communicating with Conversation Starters
AUTHOR(S) : Vijay Kumar Tangirala and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 15/05/2015PUBLISHER: ET CasesCATEGORY: CONSUMER BEHAVIORPRODUCT: CASELETCASE ID: CB-2-0013, CB-2-0013ACASE LENGTH: 8 pagesDESCRIPTION:read more
This caselet highlights how an innovative marketing communication campaign can be designed to connect with consumers. Designed to de-clutter, DBS Bank’s India’s first interactive campaign (in BFSI space) exemplifies how a thoughtful ‘emotional’ campaign can be designed to engage with the consumers. It launched an online film called Chilli Paneer in September 2014 which featured two characters, Ken Chang (Ken)and Asha Rao (Asha) , hailing from Singapore and India, respectively. The two ...SHOW DETAILS -
Colgate’s SlimSoft Charcoal Toothbrush in India: Bristling with Buzz Marketing
AUTHOR(S) : Vijay Kumar Tangirala and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 05/05/2015PUBLISHER: ET CasesCATEGORY: CONSUMER BEHAVIORPRODUCT: CASELETCASE ID: CB-2-0012, CB-2-0012ACASE LENGTH: 8 PagesDESCRIPTION:read more
This caselet demonstrates how buzz marketing and opinion leaders can be employed to create word-of-mouth publicity for a low-involvement product. Colgate Palmolive (India) Limited (Colgate) wanted to launch its Colgate SlimSoft Charcoal toothbrush (a toothbrush with black bristles and which was infused with charcoal) in India. It launched an innovative social media campaign to create buzz for the product before the launch. Selected bloggers, media houses and corporate executives were sent a black ...SHOW DETAILS -
A Lifetime in a Decade
AUTHOR(S) : Vijay Kumar Tangirala and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 05/04/2015PUBLISHER: ET CasesCATEGORY: CONSUMER BEHAVIORPRODUCT: CASE FLYERCASE ID: CB-4-0010, CB-4-0010ACASE LENGTH: 4 pagesDESCRIPTION:read more
This case flyer, based on the accompanying article (Devendra Chawla, "Now & then: Shifts in consumer behaviour over the last 10 years (A Lifetime In A Decade)", http://articles.economictimes.indiatimes.com/2014-11-05/news/55797958_1_food-bazaar-consumers-devendra-chawla, November 5th 2014) from The Economic Times, enables a discussion on a few defining paradigm shifts in Indian consumer behavior over the last decade. What differentiates the Indian consumer of 2014 from the Indian consumer of 2005? ...SHOW DETAILS