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OPERATIONS MANAGEMENT

OPERATIONS MANAGEMENT

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  1. EVM@ABC India Ltd.*

    AUTHOR(S) : Vivek Sharma, Dy. C.T.O., ABC India Ltd., Raipur, Dr. P.R.S. Sarma, Faculty, IIM Raipur and Prof. B.S. Sahay, Director, IIM Raipur
    PUBLISHED DATE: 03/02/2016
    PUBLISHER: ET Cases - GSMC
    CATEGORY: OPERATIONS MANAGEMENT
    PRODUCT: CASE STUDY
    CASE ID: OM-1-0035, OM-1-0035A
    CASE LENGTH: 7 Pages
    DESCRIPTION:
    This case is designed to make the students or participants understand how to analyse a project that has already entered into problems while implementation. Specifically, this case introduces students or participants to the concept of 'Earned Value Management' in Project Management. This case centers on the need for ABC, a well-established, country-wide Telecom Service Provider, to quickly diagnose and discover 'why the company's prestigious Telecom Project is experiencing problems in completion' and ...
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  2. Value of Information Sharing Between and Among the Functional Departments: An Insight*

    AUTHOR(S) : T. Radha Ramanan (Assistant Professor, IIM Indore)
    PUBLISHED DATE: 19/08/2015
    PUBLISHER: ET Cases
    CATEGORY: OPERATIONS MANAGEMENT
    PRODUCT: CASE STUDY
    CASE ID: OM-1-0029, OM-1-0029A
    CASE LENGTH: 11 pages
    DESCRIPTION:


    Executive Summary

    The General Manager (operations) was seized with the perennial problem of facing conflicts among the departments. All the departments individually seem to work well but collectively there seems to poor service level with respect to the delivery delays, high quality complaints, higher level of inventory, etc. The case was to be seen from the perspective of how the GM can analyse the problem and where could be the potential solution.

    The case provides snapshot ...
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  3. Honda Cars India Ltd.'s Quality Journey

    AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. Chowdary
    PUBLISHED DATE: 10/07/2015
    PUBLISHER: ET Cases
    CATEGORY: OPERATIONS MANAGEMENT
    PRODUCT: CASE STUDY
    CASE ID: OM-1-0033, OM-1-0033A
    CASE LENGTH: 10 pages
    DESCRIPTION:

    This case study is meant for learners pursuing a course in Operations Management. The case study helps to understand and describe quality and TQM in the context of Honda Cars India Ltd. (HCIL), a subsidiary of Japan-based Honda Motor Company. HCIL began its operations in December 1995 for the production, marketing and export of passenger cars in India. The company's product range includes Honda Brio, Honda Amaze, Honda City and Honda CR-V. After a lackluster performance in the initial days, HCIL ...
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  4. Hyderabad Biryani House: Combining Lean Manufacturing and Lean Service

    AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. Chowdary
    PUBLISHED DATE: 10/07/2015
    PUBLISHER: ET Cases
    CATEGORY: OPERATIONS MANAGEMENT
    PRODUCT: CASELET
    CASE ID: OM-2-0031, OM-2-0031A
    CASE LENGTH: 2 pages
    DESCRIPTION:

    This caselet is meant for learners pursuing a course in Operations Management. The caselet helps to understand the Lean principles through the issues faced by Hyderabad-based Hyderabad Biryani House (HBH) a restaurant chain that serves varieties of Biryani and side dishes. The company was started, with just one takeaway counter, in 1999. It became popular for its tasty, hygienic and top quality bouquet of biryanis and other accompanying dishes. HBH's popular dishes include Hyderabadi Biryani (including ...
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  5. Public Distribution System (PDS) of India and Its Supply Chain Management

    AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. Chowdary
    PUBLISHED DATE: 10/07/2015
    PUBLISHER: ET Cases
    CATEGORY: OPERATIONS MANAGEMENT
    PRODUCT: CASELET
    CASE ID: OM-2-0032, OM-2-0032A
    CASE LENGTH: 5 pages
    DESCRIPTION:

    This caselet is meant for learners pursuing a course in Operations Management. The caselet helps to understand and describe supply chain and supply chain management in the context of India’s Public Distribution System. In India Public Distribution System (PDS) and its improved version Targeted Public Distribution System (TPDS) distributes scheduled commodities to the targeted citizens through a network of institutions comprising Food Corporation of India(FCI) warehouses and Fair Price Shops ...
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  6. Managing Employee Turnover

    AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. Chowdary
    PUBLISHED DATE: 29/05/2015
    PUBLISHER: ET Cases
    CATEGORY: OPERATIONS MANAGEMENT
    PRODUCT: CASELET
    CASE ID: OM-2-0027, OM-2-0027A
    CASE LENGTH: 2 pages
    DESCRIPTION:
    This caselet describes employee attrition concerns faced by the Founders of Develop Computing, N. Gopi and M. Anjaneyalu. The caselet highlights the various issues like absenteeism, employee turnover, etc. The Founders try to analyze the issues by interviewing the employees who were in the process of quitting as well as those who had already quit and take corrective actions, if any. After making certain changes in the norms, there was a reduced turnover and absenteeism. However, the challenge now ...
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  7. Inventory Planning at AB Corp., Applying ABC Classification

    AUTHOR(S) : Dr. Jitendra Sharma (Professor-Operations, IMT, Nagpur)
    PUBLISHED DATE: 15/05/2015
    PUBLISHER: ET Cases
    CATEGORY: OPERATIONS MANAGEMENT
    PRODUCT: CASELET
    CASE ID: OM-2-0026, OM-2-0026A
    CASE LENGTH: 2 pages
    DESCRIPTION:

    This caselet focuses on the concept and application of ABC Analysis, an inventory classification and control technique. AB Corp., is a fast growing agriculture tools and farm equipment manufacturing company in Gondia, Maharashtra. AB Corp., owing to the issues faced in the erratic supply of spares and components during the peak season production, desired to take a call to manage their inventory in a much more professional and organized manner. The Store Manager, Abhinav Tomar (Tomar), of AB Corp., ...
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  8. A Chicken Story Gone Wrong?

    AUTHOR(S) : Sandeep Chatterjee
    PUBLISHED DATE: 05/05/2015
    PUBLISHER: ET Cases
    CATEGORY: OPERATIONS MANAGEMENT , SUPPLY CHAIN MANAGEMENT
    PRODUCT: CASELET
    CASE ID: SCM-2-0001, SCM-2-0001A
    CASE LENGTH: 5 Pages
    DESCRIPTION:
    This caselet tries to analyze the problems faced by Reddy Poultry Farms Limited (RPFL) where they had overestimated the poultry market and to add to their further woes, competition was fast catching up. The prices of chicken and eggs had plummeted. They had excess supply and hence had to sell the live birds at various levels of their life cycle at lower than cost price to minimize losses. RPFL tried to venture into packaged meat business as margins were more in this business, but because of the Indian ...
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  9. Outsourcing Dilemma at National Electronics

    AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. Chowdary
    PUBLISHED DATE: 05/05/2015
    PUBLISHER: ET Cases
    CATEGORY: OPERATIONS MANAGEMENT
    PRODUCT: CASELET
    CASE ID: OM-2-0022, OM-2-0022A
    CASE LENGTH: 2 pages
    DESCRIPTION:

    This caselet enables an understanding of the application of factor rating to evaluate outsourcing providers. The caselet provides a brief about the dilemma of choosing a supplier at National Electronics, a Chennai-based electronic parts manufacturing company. With an aim to focus on core products, the company decided to outsource some of its production. Upon request for bids, four suppliers responded. Now, the company Founder Chris Xandu has to finalize the outsourcing supplier based on certain ...
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  10. Strategic Network Optimization at Tetra India

    AUTHOR(S) : Sandeep Chatterjee
    PUBLISHED DATE: 05/05/2015
    PUBLISHER: ET Cases
    CATEGORY: OPERATIONS MANAGEMENT , SUPPLY CHAIN MANAGEMENT
    PRODUCT: CASELET
    CASE ID: SCM-2-0002, SCM-2-0002A
    CASE LENGTH: 6 pages
    DESCRIPTION:

    This caselet examines the problem of spiraling supply chain costs at Tetra India, an FMCG company engaged in the business of edible oil and popcorn. Multiple layers of costs are involved in an assorted process, ranging from procurement costs, transportation costs, manufacturing costs, distribution costs, ordering costs to opportunity costs. Any kind of supply chain network entails to be global optima rather than local optima. The caselet takes into account multiple suppliers, factory, warehouse, ...
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  11. Decision Dilemma at Arvind Textiles

    AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. Chowdary
    PUBLISHED DATE: 05/05/2015
    PUBLISHER: ET Cases
    CATEGORY: OPERATIONS MANAGEMENT
    PRODUCT: CASELET
    CASE ID: OM-2-0023, OM-2-0023A
    CASE LENGTH: 2 Pages
    DESCRIPTION:

    This caselet is meant for learners pursuing course in Operations Management. This caselet enables an understanding of the application of Decision Tree Analysis. The caselet provides a brief about the dilemma of purchase for Anup Joshi (Anup), the founder of Arvind Textiles. Arvind Textiles was established by Anup, a textile engineer in mid-2014. The company manufactured T-shirts, which involved various stages like dyeing, cutting, design printing, stitching, checking of quality, ironing and finally ...
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  12. Defective Gasket Pressure at Hydrolock Manufacturing

    AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. Chowdary
    PUBLISHED DATE: 05/05/2015
    PUBLISHER: ET Cases
    CATEGORY: OPERATIONS MANAGEMENT
    PRODUCT: CASELET
    CASE ID: OM-2-0021, OM-2-0021A
    CASE LENGTH: 1 page
    DESCRIPTION:

    This caselet enables a discussion on the concept of Control Charts, using the dilemma at Hydrolock Manufacturing Pvt. Ltd. (HM) an upcoming manufacturing company in Chennai, India, as the backdrop. Within a few years of its inception in 2008, as the demand for its products increased, the company was under tremendous pressure to increase the output. But, this resulted in quality problems in the products. Significant numbers of defectives were reported in the customer feedback. Newly appointed Quality ...
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  13. Williams & Williams: Plant Location Dilemma

    AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. Chowdary
    PUBLISHED DATE: 05/05/2015
    PUBLISHER: ET Cases
    CATEGORY: OPERATIONS MANAGEMENT
    PRODUCT: CASELET
    CASE ID: OM-2-0012, OM-2-0012A
    CASE LENGTH: 1 page
    DESCRIPTION:

    This caselet is meant for discussing the concept of Transportation method in Operations Management. The caselet discusses about a furniture manufacturer, Williams & Williams located in the US. Williams & Williams has its plants at two locations and distribution centres at two locations. As the company found that with only two plants it was not meeting the demand (capacity problem), it started scouting location for establishing a new plant. The caselet revolves around the company selecting ...
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  14. Applying Learning Curve at AME

    AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. Chowdary
    PUBLISHED DATE: 05/05/2015
    PUBLISHER: ET Cases
    CATEGORY: OPERATIONS MANAGEMENT
    PRODUCT: CASELET
    CASE ID: OM-2-0020, OM-2-0020A
    CASE LENGTH: 2 Pages
    DESCRIPTION:

    This caselet is meant for learners pursuing a course in Operations Management. The caselet helps to understand the Learning Curve concept through the dilemma faced by Arup Mukherjee (Mukherjee), the owner of Arup Mukherjee Enterprises (P) Ltd., (AME). The company offered repair and maintenance services to varied types of cars. As a growing company AME received service contracts from individual customers and big service centres of various automobile companies. On January 20th 2015, AME had received ...
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  15. Crème Home a House of Quality

    AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. Chowdary
    PUBLISHED DATE: 05/04/2015
    PUBLISHER: ET Cases
    CATEGORY: OPERATIONS MANAGEMENT
    PRODUCT: CASELET
    CASE ID: OM-2-0019, OM-2-0019A
    CASE LENGTH: 2 pages
    DESCRIPTION:

    This caselet helps to discuss the concept of "Quality Function Deployment" and its benefit in product development. The caselet revolves around the dilemmas of Maria Fernandez, a young entrepreneur, who had established a retail ice cream parlor Crème Home. After a long stint of more than 5 years with a popular ice cream parlor chain, on seeing the potential market growth, Maria Fernandez decided to establish her own ice cream parlor. Her cousins extended financial help for her venture. A ...
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