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OPERATIONS MANAGEMENT
OPERATIONS MANAGEMENT
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EVM@ABC India Ltd.*
AUTHOR(S) : Vivek Sharma, Dy. C.T.O., ABC India Ltd., Raipur, Dr. P.R.S. Sarma, Faculty, IIM Raipur and Prof. B.S. Sahay, Director, IIM RaipurPUBLISHED DATE: 03/02/2016PUBLISHER: ET Cases - GSMCCATEGORY: OPERATIONS MANAGEMENTPRODUCT: CASE STUDYCASE ID: OM-1-0035, OM-1-0035ACASE LENGTH: 7 PagesDESCRIPTION:This case is designed to make the students or participants understand how to analyse a project that has already entered into problems while implementation. Specifically, this case introduces students or participants to the concept of 'Earned Value Management' in Project Management. This case centers on the need for ABC, a well-established, country-wide Telecom Service Provider, to quickly diagnose and discover 'why the company's prestigious Telecom Project is experiencing problems in completion' and ...read moreSHOW DETAILS -
Value of Information Sharing Between and Among the Functional Departments: An Insight*
AUTHOR(S) : T. Radha Ramanan (Assistant Professor, IIM Indore)PUBLISHED DATE: 19/08/2015PUBLISHER: ET CasesCATEGORY: OPERATIONS MANAGEMENTPRODUCT: CASE STUDYCASE ID: OM-1-0029, OM-1-0029ACASE LENGTH: 11 pagesDESCRIPTION:read more
Executive Summary
The General Manager (operations) was seized with the perennial problem of facing conflicts among the departments. All the departments individually seem to work well but collectively there seems to poor service level with respect to the delivery delays, high quality complaints, higher level of inventory, etc. The case was to be seen from the perspective of how the GM can analyse the problem and where could be the potential solution.
The case provides snapshot ...SHOW DETAILS -
Honda Cars India Ltd.'s Quality Journey
AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 10/07/2015PUBLISHER: ET CasesCATEGORY: OPERATIONS MANAGEMENTPRODUCT: CASE STUDYCASE ID: OM-1-0033, OM-1-0033ACASE LENGTH: 10 pagesDESCRIPTION:read more
This case study is meant for learners pursuing a course in Operations Management. The case study helps to understand and describe quality and TQM in the context of Honda Cars India Ltd. (HCIL), a subsidiary of Japan-based Honda Motor Company. HCIL began its operations in December 1995 for the production, marketing and export of passenger cars in India. The company's product range includes Honda Brio, Honda Amaze, Honda City and Honda CR-V. After a lackluster performance in the initial days, HCIL ...SHOW DETAILS -
Hyderabad Biryani House: Combining Lean Manufacturing and Lean Service
AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 10/07/2015PUBLISHER: ET CasesCATEGORY: OPERATIONS MANAGEMENTPRODUCT: CASELETCASE ID: OM-2-0031, OM-2-0031ACASE LENGTH: 2 pagesDESCRIPTION:read more
This caselet is meant for learners pursuing a course in Operations Management. The caselet helps to understand the Lean principles through the issues faced by Hyderabad-based Hyderabad Biryani House (HBH) a restaurant chain that serves varieties of Biryani and side dishes. The company was started, with just one takeaway counter, in 1999. It became popular for its tasty, hygienic and top quality bouquet of biryanis and other accompanying dishes. HBH's popular dishes include Hyderabadi Biryani (including ...SHOW DETAILS -
Public Distribution System (PDS) of India and Its Supply Chain Management
AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 10/07/2015PUBLISHER: ET CasesCATEGORY: OPERATIONS MANAGEMENTPRODUCT: CASELETCASE ID: OM-2-0032, OM-2-0032ACASE LENGTH: 5 pagesDESCRIPTION:read more
This caselet is meant for learners pursuing a course in Operations Management. The caselet helps to understand and describe supply chain and supply chain management in the context of India’s Public Distribution System. In India Public Distribution System (PDS) and its improved version Targeted Public Distribution System (TPDS) distributes scheduled commodities to the targeted citizens through a network of institutions comprising Food Corporation of India(FCI) warehouses and Fair Price Shops ...SHOW DETAILS -
Managing Employee Turnover
AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 29/05/2015PUBLISHER: ET CasesCATEGORY: OPERATIONS MANAGEMENTPRODUCT: CASELETCASE ID: OM-2-0027, OM-2-0027ACASE LENGTH: 2 pagesDESCRIPTION:This caselet describes employee attrition concerns faced by the Founders of Develop Computing, N. Gopi and M. Anjaneyalu. The caselet highlights the various issues like absenteeism, employee turnover, etc. The Founders try to analyze the issues by interviewing the employees who were in the process of quitting as well as those who had already quit and take corrective actions, if any. After making certain changes in the norms, there was a reduced turnover and absenteeism. However, the challenge now ...read moreSHOW DETAILS -
Inventory Planning at AB Corp., Applying ABC Classification
AUTHOR(S) : Dr. Jitendra Sharma (Professor-Operations, IMT, Nagpur)PUBLISHED DATE: 15/05/2015PUBLISHER: ET CasesCATEGORY: OPERATIONS MANAGEMENTPRODUCT: CASELETCASE ID: OM-2-0026, OM-2-0026ACASE LENGTH: 2 pagesDESCRIPTION:read more
This caselet focuses on the concept and application of ABC Analysis, an inventory classification and control technique. AB Corp., is a fast growing agriculture tools and farm equipment manufacturing company in Gondia, Maharashtra. AB Corp., owing to the issues faced in the erratic supply of spares and components during the peak season production, desired to take a call to manage their inventory in a much more professional and organized manner. The Store Manager, Abhinav Tomar (Tomar), of AB Corp., ...SHOW DETAILS -
A Chicken Story Gone Wrong?
AUTHOR(S) : Sandeep ChatterjeePUBLISHED DATE: 05/05/2015PUBLISHER: ET CasesCATEGORY: OPERATIONS MANAGEMENT , SUPPLY CHAIN MANAGEMENTPRODUCT: CASELETCASE ID: SCM-2-0001, SCM-2-0001ACASE LENGTH: 5 PagesDESCRIPTION:This caselet tries to analyze the problems faced by Reddy Poultry Farms Limited (RPFL) where they had overestimated the poultry market and to add to their further woes, competition was fast catching up. The prices of chicken and eggs had plummeted. They had excess supply and hence had to sell the live birds at various levels of their life cycle at lower than cost price to minimize losses. RPFL tried to venture into packaged meat business as margins were more in this business, but because of the Indian ...read moreSHOW DETAILS -
Outsourcing Dilemma at National Electronics
AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 05/05/2015PUBLISHER: ET CasesCATEGORY: OPERATIONS MANAGEMENTPRODUCT: CASELETCASE ID: OM-2-0022, OM-2-0022ACASE LENGTH: 2 pagesDESCRIPTION:read more
This caselet enables an understanding of the application of factor rating to evaluate outsourcing providers. The caselet provides a brief about the dilemma of choosing a supplier at National Electronics, a Chennai-based electronic parts manufacturing company. With an aim to focus on core products, the company decided to outsource some of its production. Upon request for bids, four suppliers responded. Now, the company Founder Chris Xandu has to finalize the outsourcing supplier based on certain ...SHOW DETAILS -
Strategic Network Optimization at Tetra India
AUTHOR(S) : Sandeep ChatterjeePUBLISHED DATE: 05/05/2015PUBLISHER: ET CasesCATEGORY: OPERATIONS MANAGEMENT , SUPPLY CHAIN MANAGEMENTPRODUCT: CASELETCASE ID: SCM-2-0002, SCM-2-0002ACASE LENGTH: 6 pagesDESCRIPTION:read more
This caselet examines the problem of spiraling supply chain costs at Tetra India, an FMCG company engaged in the business of edible oil and popcorn. Multiple layers of costs are involved in an assorted process, ranging from procurement costs, transportation costs, manufacturing costs, distribution costs, ordering costs to opportunity costs. Any kind of supply chain network entails to be global optima rather than local optima. The caselet takes into account multiple suppliers, factory, warehouse, ...SHOW DETAILS -
Decision Dilemma at Arvind Textiles
AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 05/05/2015PUBLISHER: ET CasesCATEGORY: OPERATIONS MANAGEMENTPRODUCT: CASELETCASE ID: OM-2-0023, OM-2-0023ACASE LENGTH: 2 PagesDESCRIPTION:read more
This caselet is meant for learners pursuing course in Operations Management. This caselet enables an understanding of the application of Decision Tree Analysis. The caselet provides a brief about the dilemma of purchase for Anup Joshi (Anup), the founder of Arvind Textiles. Arvind Textiles was established by Anup, a textile engineer in mid-2014. The company manufactured T-shirts, which involved various stages like dyeing, cutting, design printing, stitching, checking of quality, ironing and finally ...SHOW DETAILS -
Defective Gasket Pressure at Hydrolock Manufacturing
AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 05/05/2015PUBLISHER: ET CasesCATEGORY: OPERATIONS MANAGEMENTPRODUCT: CASELETCASE ID: OM-2-0021, OM-2-0021ACASE LENGTH: 1 pageDESCRIPTION:read more
This caselet enables a discussion on the concept of Control Charts, using the dilemma at Hydrolock Manufacturing Pvt. Ltd. (HM) an upcoming manufacturing company in Chennai, India, as the backdrop. Within a few years of its inception in 2008, as the demand for its products increased, the company was under tremendous pressure to increase the output. But, this resulted in quality problems in the products. Significant numbers of defectives were reported in the customer feedback. Newly appointed Quality ...SHOW DETAILS -
Williams & Williams: Plant Location Dilemma
AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 05/05/2015PUBLISHER: ET CasesCATEGORY: OPERATIONS MANAGEMENTPRODUCT: CASELETCASE ID: OM-2-0012, OM-2-0012ACASE LENGTH: 1 pageDESCRIPTION:read more
This caselet is meant for discussing the concept of Transportation method in Operations Management. The caselet discusses about a furniture manufacturer, Williams & Williams located in the US. Williams & Williams has its plants at two locations and distribution centres at two locations. As the company found that with only two plants it was not meeting the demand (capacity problem), it started scouting location for establishing a new plant. The caselet revolves around the company selecting ...SHOW DETAILS -
Applying Learning Curve at AME
AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 05/05/2015PUBLISHER: ET CasesCATEGORY: OPERATIONS MANAGEMENTPRODUCT: CASELETCASE ID: OM-2-0020, OM-2-0020ACASE LENGTH: 2 PagesDESCRIPTION:read more
This caselet is meant for learners pursuing a course in Operations Management. The caselet helps to understand the Learning Curve concept through the dilemma faced by Arup Mukherjee (Mukherjee), the owner of Arup Mukherjee Enterprises (P) Ltd., (AME). The company offered repair and maintenance services to varied types of cars. As a growing company AME received service contracts from individual customers and big service centres of various automobile companies. On January 20th 2015, AME had received ...SHOW DETAILS -
Crème Home a House of Quality
AUTHOR(S) : R. Muthukumar and Dr. Nagendra V. ChowdaryPUBLISHED DATE: 05/04/2015PUBLISHER: ET CasesCATEGORY: OPERATIONS MANAGEMENTPRODUCT: CASELETCASE ID: OM-2-0019, OM-2-0019ACASE LENGTH: 2 pagesDESCRIPTION:read more
This caselet helps to discuss the concept of "Quality Function Deployment" and its benefit in product development. The caselet revolves around the dilemmas of Maria Fernandez, a young entrepreneur, who had established a retail ice cream parlor Crème Home. After a long stint of more than 5 years with a popular ice cream parlor chain, on seeing the potential market growth, Maria Fernandez decided to establish her own ice cream parlor. Her cousins extended financial help for her venture. A ...SHOW DETAILS