HRS’ Employee Testing and Selection Solutions: Startups’ Problems?
“I am convinced that although training and development is important, recruiting and selection are much more important.”
- Stephen R. Covey
On May 25th 2015, Sudhir Gupta and Priyanka Gupta (husband and wife), Founder-Owners of HRSolutions Pvt. Ltd. (HRS) were preparing to celebrate the 1st anniversary of their company when they were startled by a phone call. It was a call from one of their clients to lodge a complaint. The client informed HRS that they were terminating an employee recruited through HRS with immediate effect as he had provided false information related to previous work experience. This was the first and formal complaint that HRS had received in the last one year since its inception. To gauge the intensity of veracity of the lurking problems with other clients, HRS sent out feedback forms to each one of its clients upon which it received further complaints. The duo thought that these complaints were a question mark on HRS’ credibility. They were disturbed and were in a dilemma on how could things go wrong? What should be the remedial measures?
HRSolutions Pvt. Ltd.
On May 27th 2014, Sudhir Gupta (Sudhir) and Priyanka Gupta (Priyanka) started HRS, their entrepreneurial firm. Sudhir was a software engineer with 14 years’ experience in one of the leading IT companies of India. Priyanka was a senior HR professional with nearly 10 years’ experience across three big Indian IT firms. Having been convinced of the potential, confident of their abilities, and most importantly seeing many a gaps in employee testing and selection, they embarked on their entrepreneurial journey with HRS.................
Termination of an Employee for Furnishing False Information
In February 2015, Sanjeev Singh (Sanjeev) got a placement through HRS as Marketing Manager for a start-up (Farmlands) that produced organically grown vegetables. The small-scale agricultural company operated in the B2B space where it sold organically grown fruits and vegetables to local retail chains. Sanjeev had a degree in horticulture and had worked in sales with one of the FMCG companies for 5 years. He was hired as the Marketing Manager to liaise with leading retail stores in the city to develop the market for Farmlands’ products...........
A Writer, Not a Technical Writer
Prashant Rajput (Prashant) had a bachelor’s degree in communication. After completing education, he worked with a KPO as a content writer for 3 years. After that, through HRS, he was placed as a technical writer at a software startup company (LeVIT) which specialized in developing mobile apps. He joined the team of technical writers and with him on board, there were 5 technical writers who worked closely with the software developers. All the technical writers reported to Sunil Jain (Sunil) who was their Team Leader.............
Project Manager at IT Services Company
Kishore Awasthi (Kishore) joined as a Project Manager at an IT services company through HRS. It was a two-year old company with staff strength of 40 providing IT solutions to several customers in the US. Kishore had been brought in to head a new project in the healthcare vertical. Kishore had relevant experience as he had worked as an Assistant Project Manager in the healthcare vertical at one of the leading IT services companies of India................
Sales Professional at Financial Technology and Advisory Company
Another incident in recruiting an unsuitable sales professional at a financial technology and advisory startup was reported. The company provided high-end financial technological products dealing with Anti-Money Laundering, to banks and financial institutions. It operated in a niche market and required personnel with niche talent – a mix of financial and technological knowledge. The company hired two sales executives – Kiran and Pradeep – through HRS, on the basis of their financial and technological knowledge..............
Call Centre Executives at a Taxi Service Startup
In the initial days of HRS’s inception itself, one of the Taxi-Service start-up companies had recruited 100 call centre executives through HRS, to be stationed at the four metro cities of India. The Taxi service provider had shortlisted only fresh college pass-outs to fill the positions and remuneration was better than the industry standards. The taxi-service provider was able to fill all the positions through HRS as several talented youngsters were registered with HRS.............
Analysing the Feedback
Having received the feedback from its clients, HRS analysed the same to identify the possible errors in its systems and processes and to find solutions for the same (Exhibit IV)............
Assignment Questions
I. Why is it important to carefully select candidates? Discuss with the help of examples cited in the case study.
II. What are the various types of tests? Which of these tests or combination of tests should ideally have been used in selecting candidates for the five job profiles outlined in the case study?
III. ..............
Exhibits
Exhibit I: Operating Model of HR Solutions Pvt. Ltd.
Exhibit II: Parameters and Processes of Background Check at HRSolutions Pvt. Ltd.
Exhibit III: Feedback Form - HRSolutions Pvt. Ltd.
Exhibit IV: Analysis of Erroneous Employee Testing and Selection