Pay for Performance and Financial Incentives (B): Individual Employee Incentive and Recognition Programs @ Whites-32
When Ramesh faced the problem of bleeding gums, his friend Suresh recommended him to visit Whites-32 – a dental clinic chain located at Banjara Hills in Hyderabad. Suresh also mentioned to consult either Dr. Hemanth at the Whites-32 clinic situated at Road No.1, Banjara Hills or Dr. Sunil at Road No.3, Banjara Hills’ clinic. However, Ramesh could not get an appointment with either of the two, as their schedule was full. Having no other choice and unable to bear the pain, he decided to go for consultation with the available doctor. Later, Ramesh regretted his decision of not following Suresh’s advice as he was disappointed with the treatment and quality of service delivered by the available duty doctor. Few days later, the problem resurfaced. This time Ramesh decided to consult Dr. Hemanth or Dr. Sunil, as was advised earlier. This time around, he was lucky to consult Dr. Hemanth.............
Exhibits
Exhibit I: Whites-32: Organization Structure
Exhibit II: Employees at Whites-32 Clinics