Return to Previous Page

Reducing Waiting Times! An Effort to Centralize Campus Security

ET Cases, 3 Pages
AUTHOR(S) : Arunava Ghosh, Doctoral Student, IIM Indore and Tuhin Sengupta, Doctoral Student, IIM Indore

Case Preview

Reducing Waiting Times! An Effort to Centralize Campus Security


It was 2:00pm in the afternoon; Brigadier (Retd.) Sukhbir Singh1, Chief Administrative Officer of Fortune Institute of Technical Education (FITE) arrived in his home to have lunch. Suddenly, he received a message from his secretary stating that he was required urgently as the Director of the Institute has sent an official letter (Exhibit I), which required immediate attention. The letter read:.........

Fortune Institute of Technical Education: An Overview

The Fortune Institute of Technical Education is a private engineering college in Aurangabad, Maharashtra, India. Instituted in 2003, FITE is one of the leading engineering college in Maharashtra. The 287 acres campus of FITE is located at 33 km from Aurangabad city. The Institute offers various programmes in engineering and allied discipline, which are...............

The Challenge: Integrating Campus Security

Given the current necessities, Brigadier (Retd.) Sukhbir Singh was considering how he takes care of the concern adequately, which is feasible over the long haul...........


Exhibit I: Letter Received from the Director, FITE

Exhibit II: Program-wise Break-up of Students

Exhibit III: Arrival/ Departure/ Service Rates


1 Names and identities changed to protect the privacy of individuals and institution.

Teaching Note Preview

Reducing Waiting Times! An Effort to Centralize Campus Security



There has been a surge of student’s intake in engineering colleges for the past decade due to demand-pull effect from the IT sector. However most engineering colleges including FITE is burdened with some infrastructural constraints such as number of entry/exit points of the institute, number of personnel to be hired for each service points for security issues. This has led to long waiting times at such service points inside the campus. Relaxing these measures will lead to partial compromise in security measures inside the campus. This case attempts to frame a solution procedure, which balances both our objectives of reducing waiting times as well as integrating campus security in an effective manner, which is sustainable considering the growth rate of student’s intake in the campus continues.

Expected Learning Outcome

  • • Appreciate the application of Operations Research and Information Management System as a combined tool to solve real life problems.

Case Positioning and Setting

The case can be used for ‘E-Governance’ and ‘Urban Operations Research’ course and is useful for students who are intending to specialize in the field of  Information Systems Management or Operations Management in a MBA programme.

Assignment Questions

  • I. What is a Biometric Reader?
  • II. What do you mean by Centralized Database Management System? How do I integrate it with biometric reader to enhance campus security and reduce waiting time?
  • III. ...................

Rs 0
Product code: OM-2-0038, OM-2-0038A


With the growth of the education sector as a potential entrepreneurial venture and coupled with the demand for engineering students for the past decade, India has seen a consistent rise in the number of engineering colleges across the country. Each engineering college, given its location, will have a specific set of endogenous as well as exogenous infrastructural constraints in terms of area of campus, number of entry/exit points in the campus, number of personnel employed for security and  disciplinary issues. This caselet addresses a special case/issue observed in a typical engineering college i.e., long waiting queues at the entry/exit gates for security checks. This led to increased dissatisfaction among the staff and students in the campus. On careful observation, it was found that administrative authorities were  deeply concerned about students staying outside the campus premises beyond the permissible hours at night and were considering the options to bring a solution procedure that takes into account both the objectives together. This case presents an application of Biometric Readers connected to Centralized Database Management System to reduce waiting time at the entry/exit point and integrate campus security effectively.

Pedagogical Objective

  • To appreciate the application of Operations Research and Information Management System as a combined tool to solve real life problems

Case Positioning and Setting
The case can be used from ‘E-Governance’ and ‘Urban Operations Research’ course in a MBA programme

This Case Pack Includes:
- Abstract
- Caselet
- Teaching Note (**ONLY for Academicians)

**Electronic downloadable links (PDFs, PPTs, Supplements etc.) are available immediately after purchase. Please use Indian Currency Option (INR) when you are Making Payment within India. "No. of Copies" reflects the number of permissions you intend to use in Classroom Discussions / Corporate Trainings.

No. of Copies
Rs 0

Related products

Request for an Inspection Copy

(Strictly for Review Purpose, Not to be Used for Classroom Discussion/Trainings)